Terms & Conditions

About Products :-

  • All product are shown on website are subject to availability and price of product is change time to time.
  • Myfloralapp reserve right to use the substitution in case we face any difficult of supply.

Delivery Timing :-

  • Standard time delivery: All order will be delivered till 9:00 p.m. for same day and last order we accept for same time till 6:30 p.m. for same day.
  • Fixed time delivery: All order will delivered till 10:00 p.m. for same day and last order we accept for same timeline till 7:30 p.m. for same day.
  • Midnight time delivery: All order will be delivered between 11:30 p.m. to 12:30 a.m.

  • Note: For midnight delivery please choose one day before of your occasion.

Refund policy :-

  • If cancellation request comes within 24 hrs from delivery time so 10% will be applicable and 90% refund in your original mode of payment.
  • If cancellation request comes within 48 hrs from delivery time so 5% will be applicable and 95% refund in your original mode of payment.
  • In case customer received the damage product so we check all details if it’s true we provide replacement of product or full refund to customer.
  • In case we unable deliver product to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment.
  • All refund will be reimbursed in 7-10 working days.

Delivery policy :-

Hospital Delivery :-

  • Hospital Name and Full Address
  • Recipient Name
  • Room Number or Ward Number
  • Recipient phone number

  • Note: Sometimes ICU patient not allowed receiving flower. Please check once Hospital before place order.

Hotel Delivery :-

  • Hotel Name and Full Address
  • Hotel Name
  • Recipient phone number

  • Note: If Recipient is checkout on the delivery date so order is marked successful delivered and no refund will be given.

Wedding Hall Delivery :-

  • Wedding Hall Name and Address

  • Note: We are not committing to provide assurance flowers will be delivery to Bride/bridegroom. But we will deliver to the responsible person.

Hostel / PG /Cantonment and other restricted area :-

  • Hostel Name
  • Hostel Address
  • Recipient Name
  • Recipient Number

  • Note:The recipient comes either come gate to collect the item or send someone to collect on behalf recipient after coordinate with delivery person.
  • In case recipient is not available on delivery time we give product to security guard after coordinate with recipient

Remote Area Delivery policy:-

  • We deliver product in serviceable areas. Flowers and Cake is perishable product are sourced locally at delivery location.
  • We did not commit exact time for delivery of product.
  • Correct number and correct address must be given while place order.

  • Note:No Deliveries done during national holiday and the delivery will done next day. In case floods, heavy rainfall, national bandh, election times or curfews or festivals myfloralapp reserve right to change delivery date.

Valentine’s Week :-

  • During Valentine’s week we did not offer any fixed time orders.
  • Orders are processed on first come first basis in your area.