FAQs

Pre-Order Query

1. How to place an order?

1st select the product from the category which is listed on the website then click the 'Buy Now' button. If you wish to add another product so use add-on option then proceeds to the check-out page and fill all the details of the recipient, then make the payment by choosing one payment mode.


2. How can I keep my name a secret to the recipient?

We understand you and assure you not to share your name as a recipient. You can select the surprise option when you fill the details of the recipient.


3. How can I be assured of the product quality?

We will assure you about the product quality. Once we received the order from your side, then it's our responsibility to deliver the fresh products as we tie-up the best vendors in your city.


4. Will my order deliver on-time?

We know how important it is for you but do not worry; your order will be delivered on time. Our customer support always gets in touch with third-party according to the delivery slot and for midnight order we give and take updates from the third party.


5. Can I customize my order?

Yes, you can customize your product via call. Our customer support team will assist you.


6. What is the time of accepting order of same-day delivery?

We accept the product on the same-day till 8:00 p.m.


7. Do you have a midnight service?

Yes, we deliver the product at midnight and the midnight delivery charge is ₹250.


8. What is the date we select for midnight delivery?

For midnight delivery, you have to select one day before the date of your occasion. For example, if your occasion is on 25th Sept, so select 24th Sept.


9. What is the delivery charge of the standard time slot?

We do not charge for standard delivery.


10. How do I know my order is confirmed?

Once order is placed from our website, you will get an email along with order id.


Payment
Order modification or cancellation process

1. How I cancel my order?

You can cancel your order at least 48 hrs before your delivery. For that, you need to send mail on support@myfloralapp.com with order id and the reason why you cancel your order.


2. How can I change the delivery date?

You have to inform at least 24 hrs before your delivery. For this, you need to mail on support@myfloralapp.com with order id and new date of delivery.


3. If I cancel my order, will I eligible for a refund?

Yes, if an order is cancelled before 48 hrs of delivery time, we will refund your payment.


4. At what time I will get my refund back regard cancellation?

In 3-4 working days, you will get your refund back in the same account you paid from. Sometimes bank takes the time to process your refund in your account, so do not panic, you will surely get your refund.


Post-Order query

1. I want to change the delivery address in my order, so how can I do that?

We are here to help you if your order is not processed or you have to inform us at least 48 hrs before the delivery time. E-mail us your new address with your order Id, so that we can change it.


2. I need to change the delivery time and date, so how can I do that?

We are here to help you if your order is not processed or you have to inform us at least 48 hrs before the delivery time. E-mail us your updated time and date with your order Id, so that we can change it and will update you via mail or SMS.


3. How can I track my order?

You just need to call our customer care and they will update you about your order status after communicating from the third-party vendors.

Refund and Return Policy

1. What is the return policy of myfloralapp.com?

No returns are allowed if the product is out for delivery or delivery attempted cases. In case you received the wrong or partially item or damaged item, so we will do inquiry about the issue after that we arrange for redelivery and take strict action against the third-party vendors.


2. How can I get the refund back in return policy?

Online payment is refunded directly to the mode of the customer which they use at the time of purchase. Once it process from our side, it takes 5-7 working days to reflect in your account.


3. In what cases the return policy or refund does not work?

The refund and return policy is not working on certain types.
• In case the recipient is returning the item or delivery attempted so, we will not provide any refund because these products are perishable.
• In case the mentioned address is wrong fill by the sender.
• Cancellation is not done before 24 hrs time of delivery.